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Terms of Use

Effective Date: June 4, 2026

These Terms of Use ("Terms") govern your access to and use of the Complaint Registry System ("CRS", "the platform"), operated by Colorado Resilience, at systemcomplaints.com. Please read them carefully. By creating an account or using CRS, you agree to these Terms.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and Colorado Resilience governing your use of the CRS platform. By creating an account, submitting a complaint, or otherwise accessing the Platform, you represent that you are at least 18 years of age and have the legal authority to enter into these Terms.

2. Description of Service

CRS is an independent, nongovernmental digital platform operated by Colorado Resilience. Its mission is to collect complaints about individuals and systems in family court, child protective services (CPS/DCFS), and related systems, and to identify patterns of repeated concern that may support collective legal, civic, or advocacy action. CRS also provides tools to help you organize and document your records, events, and complaints, including optional features that use automated text recognition and artificial intelligence to assist you (see Section 7).

CRS does not review, assess, or act on individual complaints. You understand and agree that:

  • CRS is not a government agency and has no authority to investigate, discipline, or take action against any individual or system
  • CRS cannot provide legal advice, and nothing on this Platform should be interpreted as legal counsel
  • CRS does not review individual complaints or advocate on behalf of individual complainants
  • Submitting a complaint does not guarantee any outcome, response, or action on your behalf
  • CRS does not and will not represent you in any legal proceeding
  • Submitting a complaint here does not substitute for filing a formal complaint with the appropriate governing body, agency, or court

3. User Accounts and Authentication

3.1 Account Registration

To submit or track complaints, you must be signed in. You may create an account on systemcomplaints.com or sign in using your existing Google account via Google OAuth. You agree to provide accurate, current, and complete information during registration and to update it as necessary.

3.2 Identity Attachment

Your identity is attached to every complaint you submit. This is intentional — it ensures the integrity of the data CRS collects and protects against misuse of the system. Your personal identifying information will not be published publicly.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@systemcomplaints.com if you suspect unauthorized use of your account.

3.4 Account Termination

We reserve the right to suspend or terminate your account at our discretion, including if we believe you have violated these Terms or engaged in conduct harmful to the Platform, other users, or the integrity of the complaint process.

4. Acceptable Use

You agree to use CRS only for lawful purposes and in a manner consistent with all applicable local, state, and federal laws. You agree NOT to:

  • Submit false, misleading, or fabricated complaints
  • Impersonate any person or entity or misrepresent your identity or affiliation
  • Upload content that is defamatory, harassing, threatening, obscene, or unlawful
  • Attempt to gain unauthorized access to the Platform, other accounts, or our systems
  • Use automated tools, bots, or scrapers to interact with the Platform
  • Interfere with or disrupt the integrity or performance of the Platform
  • Use the Platform for commercial solicitation, spam, or advertising
  • Upload malware, viruses, or any other harmful code

5. Accuracy and Good Faith

By submitting a complaint, you represent that the information you are providing is true and accurate to the best of your knowledge, and that you are submitting it voluntarily and in good faith. You understand that submitting false, misleading, or malicious information about an individual may expose you to legal liability.

CRS does not independently verify the accuracy of submitted complaints. All complaints are treated as allegations until independently substantiated.

6. Subscriptions and Payment

CRS offers both free and paid subscription tiers. Certain features are available only to paid subscribers. The features included in each tier and the applicable prices are described on the Platform and may change from time to time.

  • Billing. Paid subscriptions are billed in advance on a recurring basis through our third-party payment processor, Stripe. By subscribing, you authorize us and Stripe to charge your payment method for the applicable fees.
  • Automatic renewal. Paid subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You may cancel at any time; cancellation takes effect at the end of the current billing period.
  • Payment information. Payment card details are collected and processed by Stripe and are not stored by CRS. Your use of payment processing is also subject to Stripe’s terms and privacy policy.
  • Changes and refunds. We may change subscription prices on a prospective basis with notice. Except where required by law, fees are non-refundable.

7. Automated Analysis and Artificial Intelligence

The Platform offers optional features that use automated text recognition and artificial intelligence to help you organize and analyze the information and documents you provide — for example, extracting text from uploaded files, summarizing documents, and assisting with drafting narratives and complaints. These features run only when you choose to use them.

When you use these features, the relevant contents are processed by third-party service providers as described in our Privacy Policy. You understand and agree that automated output may contain errors, omissions, or inaccuracies; that it is provided to assist you and not as legal advice; and that you are responsible for reviewing and verifying any automated output before relying on it or submitting it to any court, agency, or other body.

8. Content and Submissions

8.1 Your Content

You retain ownership of the content you submit through CRS. By submitting content, you grant Colorado Resilience a non-exclusive, royalty-free license to use, store, process, analyze, and aggregate your submission — including through trusted third-party subprocessors that provide hosting, text recognition, artificial-intelligence analysis, and related services on our behalf — for the purpose of operating the Platform, identifying patterns of concern, and advancing systemic accountability.

8.2 Named Individuals

You understand that you are submitting information about named individuals in their professional capacity. CRS collects this information solely to identify patterns of concern across multiple complaints. CRS does not publish the names of individuals complained about in any public forum without independent substantiation and legal review.

8.3 Content Removal

You may request removal of your complaint or account from our registry at any time by contacting us. We also reserve the right to remove any content that violates these Terms or that we determine, in our sole discretion, is harmful, unlawful, or otherwise inappropriate.

9. Privacy

Your use of the Platform is also governed by our Privacy Policy, available at systemcomplaints.com/privacy, which is incorporated into these Terms by reference. Please review the Privacy Policy to understand our data practices, including how uploaded files are processed and how we handle information about named individuals.

10. Intellectual Property

The Platform, including its design, software, text, graphics, and other content (excluding user submissions), is the property of Colorado Resilience and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from Platform content without our express written permission.

11. Third-Party Services

CRS integrates with third-party services, including cloud infrastructure and document text recognition (Amazon Web Services), artificial-intelligence processing (Anthropic), authentication (Google), email delivery (SendGrid), and payment processing (Stripe). Your use of these services may be subject to their respective terms and privacy policies. We are not responsible for the practices or content of third-party providers. The providers we use are described further in our Privacy Policy.

12. Disclaimers

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY AUTOMATED ANALYSIS WILL BE ACCURATE OR COMPLETE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COLORADO RESILIENCE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM OR ONE HUNDRED DOLLARS ($100).

14. Indemnification

You agree to indemnify, defend, and hold harmless Colorado Resilience and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of the Platform, your submissions, or your violation of these Terms.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Colorado, and you consent to the personal jurisdiction of such courts.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. When we do, we will update the effective date and may notify you by email or via a notice on the Platform. Your continued use of CRS following the posting of updated Terms constitutes your acceptance of the changes.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any Disclaimer & Consent presented at submission, constitute the entire agreement between you and Colorado Resilience with respect to your use of the Platform and supersede all prior agreements and understandings.