Disclaimer & Consent

1. Our Mission

The Complaint Registry System (CRS) is an independent, nongovernmental platform operated by Colorado Resilience. Our mission is straightforward: to collect complaints about individuals and systems in family court, child protective services (CPS/DCFS), and related systems (of which there are many, including but not limited to law enforcement, hospitals, and mental health facilities) — and to identify patterns of repeated concern that may support collective action.

CRS does not review, assess, or act on individual complaints. Our purpose is pattern identification — surfacing repeat bad actors across many complaints so that collective legal, civic, or advocacy action becomes possible and effective.

2. What CRS Is Not

• CRS is not a government agency and has no authority to investigate, discipline, or take action against any individual or system.
• CRS cannot provide legal advice, and nothing on this platform should be interpreted as legal counsel.
• CRS does not review individual complaints or advocate on behalf of individual complainants.
• Submitting a complaint here does not guarantee any outcome, response, or action on your behalf.
• CRS does not and will not represent you in any legal proceeding.

3. Account Requirement and Identity

All complaint submissions require you to be signed in. You may create an account on systemcomplaints.com or sign in using your existing Google account. Both options are available.

Your identity is attached to every complaint you submit. This is intentional — it ensures the integrity of the data we collect and protects against misuse of the system. Your personal identifying information will not be published publicly.

4. How We Use Your Information

Information you submit will be used to:

• Identify patterns of concern — specifically, repeated complaints against the same individual or system
• Help you organize and document your records, events, and complaints
• Build aggregated, anonymized data to support collective civil, legal, or advocacy action
• Generate reports for independent oversight organizations, researchers, and advocacy groups

We will never sell your personal information to third parties. We will never share your personal identifying information publicly or privately without your explicit written consent. Aggregate and anonymized data may be shared with researchers, oversight bodies, or advocacy organizations to advance systemic accountability. Our full data practices are described in our Privacy Policy.

5. Automated Analysis and Artificial Intelligence

CRS offers optional features that use automated text recognition and artificial intelligence to help you organize and analyze the documents and information you provide — for example, extracting text from files you upload, summarizing documents, and assisting with drafting narratives and complaints.

These features run only when you choose to use them. When you do, the relevant contents — which may include sensitive information about you, your children, your family, and other named individuals — are sent to trusted third-party providers (Amazon Web Services for text recognition and Anthropic for AI analysis) solely to perform the requested task. These providers are contractually prohibited from using your data to train their models. Automated output may contain errors and is provided to assist you — it is not legal advice, and you should review it before relying on it.

6. No Individual Case Review

CRS does not read, evaluate, or respond to individual complaints on your behalf. Submitting a complaint to CRS is not a substitute for filing a formal complaint with the appropriate governing body. You may also file formal complaints directly with the relevant agency, court, or oversight body.

CRS exists to make those individual efforts count collectively — by aggregating complaints to reveal patterns that no single complaint could reveal alone.

7. Accuracy of Information

By submitting a complaint, you represent that the information you are providing is true and accurate to the best of your knowledge. You understand that submitting false, misleading, or malicious information about an individual may expose you to legal liability.

CRS does not independently verify the accuracy of submitted complaints. All complaints are treated as allegations until independently substantiated.

8. Named Individuals

You understand that you are submitting information about named individuals in their professional capacity. CRS collects this information solely for the purpose of identifying patterns of concern. CRS does not publish the names of individuals complained against in any public forum without independent substantiation and legal review.

9. Data Security

We take reasonable technical measures to protect your information, including encrypted data storage and secure data transmission. However, no digital system can guarantee absolute security. By submitting information, you acknowledge this risk.

10. Your Rights

• You may request that your complaint or account be removed from our registry at any time by contacting us directly.
• You may request a copy of the information we hold about you.
• You may update or correct information in your submitted complaint by contacting us.